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This service provides for distribution
of calls to multiple landline destinations according to a specified distribution
plan. The distribution plan can have up to a maximum of 10 destinations
per service number.
For example, a company has three call centres and one of those call centres
is larger than the other two. It may require that 50% of the calls go
to the larger call centre and the other 50% of the calls are split between
the other two call centres.
A distribution plan of 2:1:1 would be set up for a given service number
on the Switch for the three destination numbers of the call centres. For
each four calls received we would send the first two calls to the first
larger call centre, the third call to the second call centre and the fourth
call the third call centre, thus achieving a 50%, 25%, 25% distribution
of calls.
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