Numeric Futures Ltd are able to provide your Company with an on-line Call Management package, which allows you to analyse your incoming calls. The statistics break down all calls offered, answered, engaged and unanswered. There are options, which analyse your 'busy hours', CLI and TLI analysis, an analysis, which highlights which area in the country your calls are coming from and Time to Answer statistics. The statistics are updated every 15 minutes. As a result you can determine how effective your call centres are and make the relevant changes to utilise your resources efficiently.

The Call Management package also has an option where you can modify your SRS numbers, i.e. change the underlying number, amend time diverts and ratio distribution.

Carrier	Statistics Available	Type of Information Available	Features
Opel	15 minute statistics	- 15 minute call analysis - Daily call analysis - Call analysis by month - Daily call summary - Numberrouting modification - Calls broken down into various    categories - Illustrated breakdown of calls    (tables)	- Call statistics are updated    every 15 minutes. - Calls are summarised daily - Calls are summarised    monthly - Change number your SRS    number 'sits' on - Calls maybe broken down    into categories such as    County, Cities and Area    Codes
Telia	24 hour Statistics	- 24 hour call analysis-Call    Breakdown	- Call statistics are updated    every 24 hours - Calls broken down into    categories such as time,    day and duration
Opera	24 hour Statistics	- 24 hour call analysis-Call    Breakdown

Statistics available refers to the period of time in which the Call statistics are updated.

Most modifications made are activated almost instantly and therefore allow you the freedom to make changes when you want.