Download Call Forwarding Brochure

Call Forwarding allows you to divert call to another number when lines are busy or if there is no answer. One of the great things about this call plan is that the caller does not know that they are being diverted; the whole thing is seamless!

This service provides for a secondary number, which the NTS (Number Translation Services) will automatically make a call to if the first call fails.

Call failure could occur either because the line was busy, out of service or alternatively because there was no answer (which is defined as being still on hook after 5 rings).

If, on routing to the second number there is another call failure then the caller will receive an engage tone.

For example, you may have an 0800 order line number, which would divert to an answering machine at a different number if the first call failed.

Call forwarding gives your business the chance to profit from all the customers that you may have lost in the past and take your company forward!