| Company |
CM
Insurance |
| Problem |
CM
Insurance receives many calls over a normal working day. Being a busy
Insurance company it was important for them to answer every call as
quickly as possible.
Over a period of time they realised that clients were moving on to
other Insurance Brokers because there was a constant engaged tone
and as a result CM Insurance were not only loosing profit but also
customers. |
| Solution |
Numeric
Futures Ltd contacted CM Insurance and with our dedicated Personal
Account Managers, the solution was found. It was suggested that a
Call Plan be Implemented and it was decided that the best one for
CM Insurance would be Call Queuing. Call queuing would keep the caller
held in a queue and inform them of where they are in the queue.
CM Insurance has found that they're cliental
and profits have improved considerably since taking on Call Queuing
with Numeric Futures Ltd. |
|
| Company |
Brokas
Holiday Travel |
| Problem |
Brokas Holiday Travel
had trouble attracting customers. Being in the Travel industry, it
was imperative for them to attract customers via the phone. It was
also important for them to keep customer satisfaction and show customer
care. |
| Solution |
Working with Numeric
Futures Ltd, Brokas Travel were shown that by taking on an 0800 SRS
number they could attract customers, keep customer satisfaction as
they were not paying for the cost of the call, and show customer care
as Brokas were paying for the cost of the call
.As a result of this, Brokas Holiday Travel have had an increase in
interest and customers due to their phone service. |
|
| Company |
Mobile Connections |
| Problem |
Mobile connections are
a company who sell and deal in mobile phones.
As mobiles are on the increase, and as they advertise in many local
newspapers, they receive a lot of calls. However, mobile phones are
now so complicated with all their call plans and tariffs, customers
were being put through to the wrong department. This was not only
frustrating for the customer but also for employees of Mobile Connections.
|
| Solution |
Numeric Futures Ltd's
Personal Account Managers found the solution that would help Mobile
Connections give the right impression to it's customers and put them
through to the right department with no hassle. Numeric Futures Ltd
helped Mobile Connections implement Auto Attendant. This would be
a virtual operator and would easily put customers through to the right
department.
Since implementing Auto Attendant, Mobile Connections have received
more interest from customers and have been able to increase their
business as customers were put through to the right department.
|
