| Problem |
Solution
|
|
Would you like guaranteed revenue for every caller that contacts your
business? |
By
taking up an 0870 number with NFL, we can help your business generate
revenue for every minute a caller contacts your business. |
| Would
you like to generate higher quality enquiries and deter time-wasters? |
Caller
dialling an 0870 number pays national call rate, resulting in more
higher quality enquiries and most importantly deterring time-wasters. |
| Would
you like more calls to your business without spending more on additional
adverts? |
0800
numbers stimulate more calls for your business, as the caller is charged
0p. |
| Do
you need to know how many callers are contacting you without installing
new or expensive equipment? |
With
NFL you stay in complete control of your SRS numbers. You can view
call statistics on-line that are updated every 15mins. This facility
enables you to examine how many callers are calling in and where your
callers are calling from. |
| Would
you like to know how long it takes your business to answer a phone
call to maximise efficiency without monitoring your staff? |
NFL call statistics also shows how long it takes your business to
answer calls. |
| Do
you need to create caller profiles for marketing purposes? |
NFL
call Statistics also provide info re: individual callers i.e., originating
area or mobile phone callers. |
| Do
you want to advertise one number for all your branches? |
If
you have more than one branch, you can advertise one SRS number that
would connect to all your branches. You can decide which branch you
want contacted first, or connect your caller to the closest branch;
it's entirely up to you. |
| Do
you need customers to contact you automatically on a different number
outside office hours? |
When
customers call your SRS number, you can have all your calls diverted
to another number even when you're not in the office, so you don't
lose any business at anytime. |
| Do
you need to balance incoming calls between branches and also be able
to change the balance whenever you want? |
Our
Call Distribution Plan allows you to distribute calls between your
and branches to whatever specification you desire. A unique factor
of this feature is you can change the call loads whenever you want,
in other words you stay in control all the times. |
| Do
you want to retrieve voicemail messages 24 hours day without visiting
your business premises? |
Network
voicemail messages can be set-up on each SRS number, which can be
retrieved 24 hours a day from anywhere and any phone |
| Do
you need to stop losing calls due to constant engaged tones without
adding new lines? |
Queue
Manager gives your customers the option to hold when they call in.
Calls are put in a queue if all lines are busy. NO MORE ENGAGED TONES.
Also advertise promotional messages whilst caller is holding. |
| Do
you need to give your customers options to contact various departments
within your organisation without purchasing or updating expensive
switchboards? |
You
can give your customers various options to connect to numerous departments
when they call in without the need for a switchboard operator. This
would ensure that customers reach the relevant area and save you a
lot of time, money and expensive switchboards. E.g. "Press 1
for sales, 2 for …." |
| Do
you need your callers to be transferred automatically to another branch/department
if all your lines are busy? |
Call
forwarding allows you to forward calls to another location, should
all your lines be engaged; stops your business from losing valuable
calls. |
| Do
you need to know exactly how effective all your advertising campaigns
are? |
By
viewing our call statistics for individual numbers you can see how
effective all your advertising campaigns are, no matter where or how
much you advertise. |
| Do
you need a number that does not change if you move premises? |
Non-geographic
numbers can be added to any secure line so number doesn't change if
you have to move premises. |
| Do
you need to improve customer service within your organisation? |
An
0800 SRS number would give your customers the impression that you
care as you pay for the cost of the call and also shows great customer
support. |
