| Q. |
How
much will it cost to connect to your Special Rate Service numbers? |
| A. |
The service is absolutely FREE of charge!
There are no connection fees, no monthly line rental, annual subscription,
or disconnection fees. |
|
| Q.
|
Do
I have to change my existing telephone numbers? |
| A. |
No- you can keep your existing telephone
number and have one of our SRS numbers along side it. All the difference
is that you get more from our service. |
|
| Q. |
Do
I have to change my existing telephone lines? |
| A.
|
No- There is no disruptions to your telephone
lines. Once we have rerouted your number down the most effective route
you should start receiving cheaper calls from our fantastic service.
Its just business as usual! |
|
| Q. |
Will I be tied to a contract?
|
| A. |
No, not at all! We are so confident that
you will be happy with our service that you will want to be connected
to us for as long as possible. |
|
| Q. |
I
am not connected to BT; will I still be able to use your service? |
| A. |
At the
moment customers who are connected to BT can only use our discounted
services, as our operators only have an agreement with BT. However,
negotiations are taking place with other cable carriers, so soon everyone
will be able to receive our brilliant services. |
|
| Q. |
What
makes you different from all the other SRS suppliers? |
| A. |
We pride ourselves
on customer service. We put our customers first and do everything
we can to provide a service that is unique, business orientated and
friendly. Not only that but we do offer one of the best rates and
rebates on our services. |
|
| Q. |
How
long will take to connect me to the service? |
| A. |
Connection to the
service couldn't be easier. Once you have authorised us to connect
you to one of our services, we should be able to get you saving money
within 24 hours. |
|
| Q. |
What
are Non-Geographic Numbers (NGN's)? |
| A. |
Non-Geographic Numbers
are so called because they do not represent a geographic point or
location, like standard telephone numbers. For example; if the STD
code is 0121, from this we know the caller is calling from Birmingham.
A NGN may be used alongside your existing telephone number but gives
the impression of a large nationwide company. The number can also
help to keep track of calls and assist in marketing and advertising
campaigns. |
|
| Q. |
How many different types of Special Rate
Service numbers are you able to provide?
|
| A. |
We are able to provide
your company with the following: -
0870 - Caller pays national rate. You pay nothing and receive
a rebate.
0845 - Caller pays local rate. You pay the difference.
0800 - Caller pays nothing. You pay for the cost of the call.
Premium Rate Numbers - Caller pays a special tariff. You receive
a rebate. |
|
| Q. |
How will I be able to keep track of my
calls?
|
| A. |
By visiting our
website, registered members receive a personal account. Once logged
in they can access their call stats and view what has been called
in and out. |
|
| Q. |
I am an existing BT or Cable & Wireless
0870/ 0845/ 0800/ 0905/ 0906 user, how can your Special Rate Service
be of use to me?
|
| A. |
It doesn't matter
if you're already with BT or Cable & Wireless. All you have to
do is agree to bring or 'Port' your number to us and we will provide
you with a service that will give you great savings all the time. |
|
| Q.
|
What
does 'Porting' mean? |
| A. |
Porting means that
you can ask for your existing Non-Geographic Number (NGN) to be transferred
from one service provider to another, providing they have an existing
agreement in place. Numeric Futures Ltd has a Porting agreement with
BT and Cable & Wireless (via OFTEL), which allows us to take existing
BT NGN's and port it to our services.
[Click here to find out more about
Porting] |
|
| Q. |
What
are the restrictions on the services that Numeric Futures Ltd provides? |
| A. |
There really shouldn't
be any restrictions, providing you give us enough information on the
type of business you run we will be able to build up a call plan that
would fit in with your business requirements. |
|
| Q. |
Can
we count on the service you provide? |
| A. |
Without a doubt!
Our service is resilient and reliable; we are able to deliver quality
services due to the connections we have established with network operators.
In the event of network failure, we can reroute calls down the nearest
available delivery channel, which means that the service is not lost
or interrupted. |
|
| Q. |
What
does IVR stand for? |
| A. |
IVR stands for 'Intelligent
Voice Recognition'. This is an automated voice facility, which uses
a pre-recorded voice to give a range of options to the caller. The
caller can then choose various options to reach departments, call
centres or branches to deal with their call. You can choose to have
an IVR that we can provide or have one personalized to your business
requirements. |
|
| Q. |
How
can I obtain a Premium Rate Number? |
| A.
|
To obtain a Premium
Rate Number you need to tell us what type of number you require (0900,
0901, 0905, 0906 or 0909), what you are going to use it for (adult
chat line, customer services, competition lines, etc) and how much
you intend to charge the customer. With this information we get in
contact with ICSTIS (Independent Committee for the Supervision of
Standards of Telephone Information Services), who authorise the service
to us, which then we can offer to you.
|
