Auto Attendant

Autopay

Call Distribution Service

Call Forwarding

Call Replay

Queue Manager

Region Based Routing

Time Dependent Routing

Download Region Based Brochure

This service provides routing based on the location of the caller. The country can be divided up into regions based on dialling codes. For each of these areas there can be a corresponding destination number for the service number to divert the call to.

A default number can also be set up for this service to route calls where the location cannot be determined i.e. calls from mobile networks. This default number can include numbers that are in the other geographic destination areas.

For example, a company may have a number of regional offices within the UK, if a callers dials the service number then the switch will route the call based on the caller CLI to the office in the same region as the caller. If the call originates from a mobile number then the service could be set to divert to the head office or a centrally located office.



 
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