Dubai, United Arab Emirates and Johannesburg, South Africa, Nov. XX, 2013
Orange Business Services to deliver Contact Center Access to Numeric Futures
Orange’s strong network capabilities and investments support Numeric Futures’ expansion in Middle East & Africa
Orange Business Services, the B2B division of Orange, has won a contract to deliver Contact Center Access to Numeric Futures, a UK-based company reselling telecom solutions to the enterprise market.
Contact Center Access, a suite of services for international inbound call collection will be implemented across eight countries in the Middle East and Africa, including Cameroon, Kenya, Morocco, Senegal, Nigeria, Tunisia, Uganda and Turkey, supporting Numeric Futures’ regional expansion. Orange’s call collection solution will optimize costs for Numeric Futures and enable new features for customers, including local access numbers in each country, a single point of contact, and a centralized billing facility.
Numeric Futures provides a wide range of tailor-made voice access solutions to enterprises. Through a local number service in each country, Numeric Futures can route their customers’ calls to more than 80 worldwide destinations.
Jean-Luc Lasnier, vice president and general manager for Middle East and Africa, Orange Business Services, said: “Orange’s ability to control the end-to-end call routing is key to managing quality and costs and is the result of significant network investment in Middle East and Africa . Orange’s competitive advantage comes from the fact that local players cannot offer numbers outside of their local region. By leveraging our strong MEA network coverage capabilities, Numeric Futures can enhance the quality of services delivered by to their own enterprise customers, and improve their business performance.”
Thanks to its global network capabilities, Orange Business Services offers call collection services in 121 countries, including 26 countries across Africa and the Middle East and has the broadest toll access coverage available on the Contact Center market. Advanced features allow call center managers to distribute calls among multiple call centers, thereby reducing structural costs while improving customer service levels. Orange Business Services offers a variety of access mechanisms, including toll-free, international toll-free, local access numbers, toll-share and revenue share. As a result, companies can select the most suitable telephone access for their customers, no matter where they are and no matter where the contact centers are located.
About Orange Business Services
Orange Business Services, the Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. With the world’s largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in 166. Offering a comprehensive package of communication services covering cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband, Orange Business Services delivers a best-in-class customer experience across a global landscape. Thousands of enterprise customers and 1.4 million mobile data users rely on an Orange Business Services international platform for communicating and conducting business. Orange Business Services was awarded three of the telecom industry’s highest accolades at the annual World Communication Awards 2012 – Best Global Operator, Best Cloud Service and the User’s Choice Award. Orange Business Services is a five-time winner of Best Global Operator. Learn more at www.orange-business.com or follow us on LinkedIn, Twitter or Facebook.
Orange is one of the world’s leading telecommunications operators with annual sales of €43.5 billion in 2012 and has 166,000 employees worldwide at Sept. 30, 2013. Orange is listed on the NYSE Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).
Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.
About Numeric Futures
Established in 1999, Numeric Futures Limited is an independent consultant and a leading reseller of telecoms services for various telecom network operators worldwide.
Numeric Futures currently partners with Orange Business Services for international inbound call collection in Africa and the Middle east, supporting Numeric Futures’ regional expansion in those areas. Our successful relationship with Orange Business services and other carriers provides our customers with the confidence in knowing that their business critical services are resiliently and reliably managed and are supported by our approachable and knowledgeable team.
Orange Press Contacts:
M: +971 50 4588610
Numeric Futures Press Contact:
Numeric Futures, Birmingham. U.K.